Effective Date: 17 April 2025
Tree Heroes (“we”, “us”, or “our”) is committed to protecting the privacy and personal data of our clients, website visitors, and individuals who interact with our website. This policy outlines how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal data:
- Contact Information: Name, email address and telephone number provided via our website contact form, email, or telephone.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
2. How We Use Your Information
We use your personal data to:
- Respond to your inquiries and provide the services you request.
- Manage our relationship with you, including notifying you about changes to our services or policies.
- Improve our website and services through analysis of user behavior.
- Comply with legal obligations.
3. Data Sharing
We do not sell or rent your personal data. We may share your information with:
- Service providers who assist in our business operations, under strict confidentiality agreements.
- Legal authorities if required by law.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
5. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Request the transfer to your data to another party
To exercise these rights, please contact us at paul@treeheroes.co.uk.
7. Cookies
Our website may use cookies to enhance user experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
8. Contact Us
If you have any questions regarding our privacy policy, please get in touch via paul@treeheroes.co.uk.